Q: Please tell us how your business idea was conceived. Was there an "aha" moment or did it evolve gradually?
A: I was practicing as a physician when one of my patients became very
unwell with abdominal pain during the evening shift. I needed to get her
reviewed by the senior physician who was working in the emergency
department. I had to use the pager to get a hold of her and that caused
delays. Later, we had to page the radiologist to review the patient's
scan with us, causing further delays. Meantime, the patient kept
deteriorating. Coordinating care with the senior physician, radiologist,
and ward nurse using the pager caused major delays in delivery of care.
The patient died the next morning and I always wondered, could the outcome have been different if we had better means of communicating?