Coming to Grips with End-of-Life Care
About this Challenge:
Modern medicine has extended the life expectancies of many terminally ill Americans. In turn, prolonging lives can mean incurring more intensive care and the associated costs.
In 2010, Medicare paid $55 billion for doctor and hospital bills during the last two months of patients’ lives. Quality end-of-life care requires balancing the input of doctors, families and patients themselves. And making crucial end-of-life decisions can take physical and emotional tolls on patients and their loved ones.
How should we help people manage end-of-life care choices to maximize individual well-being and minimize social cost?
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Jennie Chin Hansen is CEO of the American Geriatrics Society (AGS) and recent past President of AARP. The AGS is the nations leading membership organization of geriatrics healthcare professionals, whose shared mission is to improve the health, independence and quality of life of older people.
Hansen spent nearly 25 years with On Lok, Inc., a nonprofit family of organizations providing integrated, globally financed and comprehensive primary, acute, chronic and end-of-life community-based services in San Francisco. The On Lok prototype became the 1997 federal Program of All Inclusive Care to the Elderly (PACE) and now operates in nearly 30 states.
In May 2010, she completed her term as President and board member of AARP during the national debate over health care reform.
She has served as a federal commissioner of the Medicare Payment Advisory Commission (MedPAC) and Institute of Medicine (IOM) member on the Robert Wood Johnson Initiative on the Future of Nursing. She currently serves as a board member of the SCAN Foundation, National Academy of Social Insurance and the Institute for Healthcare Improvement (IHI). Additionally, she serves on the steering committee for the Coalition to Transform Advanced Care (C-TAC).
Her academic background includes a B.S. in Nursing as well as an honorary doctorate from Boston College, and a M.S. from the University of California, San Francisco.
Like many others, my experience with care at the end of life is both personal and professional. Over the course of three decades, I was closely involved in the illness and dying process of my first husband, parents, and brother.
I had the privilege of working as a healthcare professional with frail elders for nearly 25 years. I have advocated on behalf of consumers as an advisor on Medicare policy and as president of AARP during health care reform. I currently head the American Geriatrics Society. Our members are committed health professionals working to ensure dignity, quality and choice when dealing with the complexities of later life, including the end of life.
Barbara practiced as a nurse and physician assistant for 25 years before beginning a career in law and health policy. Since then she has devoted her professional life to individual choice and empowerment in health care. Barbara’s professional experience includes work as a private attorney, counsel to the Oregon State Senate, a managed care executive, and President of Compassion In Dying from 1996-2004. Barbara was Chief Petitioner for the Oregon Death with Dignity Act. She is a champion for enabling individuals with the freedom to consider a complete range of choices and be full participants in their health care decisions. As President of Compassion and Choices, Barbara oversees advocacy, development, legislative and client support.
My perspective and advocacy is rooted in what we learn from these terminally ill individuals. The end of life is a defining experience for both patient and loved ones. There is no one “right” way to die. But if death is imminent, most people dearly hope it honors their life and avoids needless suffering.
Paul Malley is President of Aging with Dignity, a national non-profit organization based in Tallahassee, Florida. AWD created and distributes the Five Wishes advance directive. Five Wishes, dubbed the “living will with a heart and soul,” is the most popular document used by Americans to make health care decisions before a serious illness. More than 18 million copies of Five Wishes have been distributed around the world, and the document is available in 26 languages.
Malley has also guided the efforts of several aging advocacy groups to improve policy on advance care planning and patient rights. He was a delegate to the 2005 White House Conference on Aging, an event held once every ten years to shape public policy on issues related to aging.
Malley and the work of Aging with Dignity have been featured in hundreds of stories in the national news media, including USA Today, Wall Street Journal, New York Times, Newsweek, Time and Consumer Reports, as well as on the CBS, NBC and ABC-TV evening news programs and on CNN and MSNBC cable TV shows. Malley and AWD are respected voices on the subjects of advance care planning, aging issues and improving end-of-life care.
During my 14 years at Aging with Dignity I’ve been inspired by the real life stories shared with me from people living with a serious illness, as well as those caring for them – their family, close friends, and dedicated healthcare providers. Partnering with more than 30,000 organizations (hospitals, hospices, places of worship, and employers), we’ve helped more than 18 million people around the world. No one wants to feel that they are a burden or just along for the ride on a healthcare “conveyor belt.” My personal experience at my grandfather’s bedside taught me the importance of actions as simple as holding someone’s hand, and that the desire to have our God-given human dignity respected is a common thread uniting us all.
Richard Payne, M.D. is the Esther Colliflower Professor of Medicine and Divinity at Duke Divinity School, Duke University. He is a graduate of Yale College and Harvard Medical School, and did post graduate training in internal medicine (Peter Bent Brigham Hospital), neurology (New York Hospital), neuro-oncology, pain management and palliative care (Memorial Sloan-Kettering Cancer Center).
Dr. Payne is an internationally-known expert in the areas of pain relief, palliative care, oncology and neurology. Prior to his appointment at Duke, Dr. Payne was Chief of Pain and Symptom Management Sections, Dept. of Neurology at M.D. Anderson Cancer Center (1992-1998) in Houston, TX, and from 1998-2004 he led the Pain and Palliative Care Service at Memorial Sloan Kettering Cancer Center in New York City, where he held the Anne Burnett Tandy Chair in Neurology. He currently serves on the board of directors of the National Coalition of Cancer Survivors (NCCS) and the Hastings Center (Bioethics). He has served on numerous federal panels, including the NIH and the Institute of Medicine (IOM). He is a past president of the American Pain Society and has published extensively in the areas of pain management, palliative medicine and ethics.
As a physician caring for persons with neurological diseases and cancer, I learned early in my career that I could not cure all my patients. I also learned that I could still be an effective healer, if I was competent in providing symptom management, in communication with my patients and willing to be fully present in their illness journeys. I have also built comprehensive community-based palliative care programs for medically underserved populations, because all members of the human family deserve compassionate caring for advanced illness, especially when entering the end of life.
Bruce Jennings is Director of Bioethics at the Center for Humans and Nature. He is also Senior Advisor and Fellow at The Hastings Center, where he served from 1991 through 1999 as Executive Director.
Mr. Jennings has served on the Board of Directors of the National Hospice and Palliative Care Organization, and the Board of Trustees of the Hospice and Palliative Care Association of New York State. He is a member of several hospital ethics committees, including NewYork-Presbyterian Hospital/Weill Cornell Medical Center. He has taught and lectured widely on bioethics and end-of-life care.
He is coauthor of the Hastings Center Guidelines on the Termination of Life-Sustaining Treatment and the Care of the Dying (1987); and a successor book, Guidelines for Decisions on Life-Sustaining Treatment and Care Near the End of Life: Second Expanded Edition from The Hastings Center (forthcoming 2013). In 1990, he co-founded the “Decisions Near the End of Life” program, an educational and practice change program that over the next six years was conducted in over 200 hospitals in 20 states.
Trained in political science and philosophy (Yale University, B.A. 1971 and Princeton University, M.A. 1973), he has published 25 books and numerous articles on ethical issues in hospital treatment decision-making, palliative care, and hospice.
I participated in the end-of-life care of my father who had advanced Alzheimer’s disease and was in a nursing home, and in the care of my mother, who came to live in my home where she received hospice care while she was dying of cancer. Thus I saw two very different facets of dying in America. These personal experiences have informed and deepened my academic and professional work in bioethics. Both real life and ethical theory demonstrate for me the fundamental importance of respecting the rights of patients, responding to the concerns of families, and finding practical ways to improve decision making and communication in end-of-life care.
Joan M. Teno, M.D., MS, is Professor of Health Services Policy and Practice and Associate Director of the Center for Gerontology and Health Care Research. She is a health services researcher, hospice medical director, and internist certified in Geriatrics and Palliative Medicine. Dr. Teno has served on numerous advisory panels, including the Institute of Medicine (IOM), the World Health Organization (WHO), American Bar Association and NIH study section. As a scientist and clinician, Dr. Teno has devoted her career to measuring and improving quality of end-of-life care for vulnerable populations, especially those in Nursing Homes. Dr. Teno is the creator of the Family Evaluation of Hospice Care survey that is now used by 1700 hospices across the U.S. In conjunction with the National Hospice and Palliative Care Organization, she has created a data repository of nearly 500,000 surveys that provides benchmarks and research to improve hospice care. Dr. Tenos current NIH-funded research is examining the role of the acute care hospital in decisions to insert PEG feeding tubes into nursing home residents with advanced dementia. She is the project leader of a research effort on the P01, Shaping Long Term Care in America to examine the variation and consequences of health care transitions. In 2009, she was awarded the NHPCO Distinguished Research Award and was named by the Journal of Palliative Medicine as one of the Pioneers in Palliative Medicine.
As a health services researcher, physician, and daughter, I have advocated for medical care to be patient and family centered. My frustration is that our health care “system” is more about the institution than meeting the needs of the dying patient and family. Through the creation of the Family Evaluation of Hospice Care survey and my research regarding the use of feeding tubes in persons with advanced dementia, my goal is to promote patient and family-centered care at the close of life.
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20 Comments
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Steve Smith: Hi everyone. I am just joining the conversation and am impressed with what has been shared to date. It is a true honor to be among such as esteemed and dynamic group of thought leaders.
Rather than creating another "top 10" list that repeats what has already been so elloquently stated, I will simply add that I think within the healthcare and medical community, we have not yet successfully engaged and coalesced around end of life care issues. This is true at both the local and national level.
To date, there have been some terrific campaigns, projects, consensus documents, published reports, research and conferences -- but we still lack a national strategy and resources to ensure we are all heading in the same direction and making progress as we go.
Given the magnitude of the issues that surface near the end of life, it is important that we have a concentrated and coordinated strategy and response -- similar to what is now happening in the Alzheimer community -- that includes government, voluntary health associations, academic institutions, medical societies and other organizations.
My fear is not that we won't generate enough interest -- it is that once all parties have "awakened" we will not have a plan to ensure we effectively work together and are all on the same page. That could result in competition, confusion and worst of all, complacency.
I look forward to further discussions "virtually" and at TEDMED 2013! -
Jan Jones: My point of view comes from the perspectives I’ve gained through my years as a hospice CEO. In hospice, we focus on quality of life. Understanding that death is a natural process and having the hope to face it with comfort, peace, and dignity is the first step in resolving our issues with death.
There is still a hesitation to focus on quality of life vs. continuing to take a curative path, even though that path may no longer be feasible or even desired.
It's natural to many of us to avoid talking about end of life. Many in the medical community tell us they don’t want their patients to lose hope, or to give up. We see families struggle amongst themselves; where the terminal individual is seeking something beyond the fight yet their loved ones push them to keep fighting for a cure.
All of us want to die peacefully, but we cannot do it alone. We must, as a society of individuals, caregivers, and medical professionals, begin to think differently.
It’s reframing the concept of hope so we can find hope beyond the cure. When life expectancy can no longer be measured in years, when the real need is no longer to aggressively treat the disease or continue to seek a cure but to find comfort, regain quality of life and preserve dignity. Then we can find that hope can live beyond the cure.
We should all begin to share our thoughts about quality of life. We should share what in life is important to us and consider if we’d choose quality over quantity of life. We must view having a good death as important as having a good life.
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Victoria Seng: Palliative care can be given and received at any age and at any stage of serious illness or chronic disease. We can move our efforts "upstream" to allow patients and their families more time to benefit by coordinating care from the time of diagnosis through the use of multidisciplinary palliative care teams that address the patient's needs beyond the treatment of disease. This results in care in which patients and their families are more satisfied, and extends survival time while possibly curbing costs due to unnecessary treatments that do not coincide with the patient's wishes.
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Jan Jones: My point of view comes from the perspectives I’ve gained through my years as a hospice CEO. In hospice, we focus on quality of life. Understanding that death is a natural process and having the hope to face it with comfort, peace, and dignity is the first step in resolving our issues with death.
There is still a hesitation to focus on quality of life vs. continuing to take a curative path, even though that path may no longer be feasible or even desired.
It's natural to many of us to avoid talking about end of life. Many in the medical community tells us they don’t want their patients to lose hope, or to give up. We see families struggle amongst themselves; where the terminal individual is seeking something beyond the fight yet their loved ones push them to keep fighting for a cure.
All of us want to die peacefully, but we cannot do it alone. We must, as a society of individuals, caregivers, and medical professionals, begin to think differently.
It’s reframing the concept of hope so we can find hope beyond the cure. When life expectancy can no longer be measured in years, when the real need is no longer to aggressively treat the disease or continue to seek a cure but to find comfort, regain quality of life and preserve dignity. Then we can find that hope can live beyond the cure.
We should all begin to share our thoughts about quality of life. We should share what in life is important to us and consider if we’d choose quality over quantity of life. We must view having a good death as important as having a good life.
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Lizzy Miles: For some patients, their goal is truly to stay alive. I have to respect that. For other patients, though, they do not realize that their goals are inconsistent with their instructions. For example, if they say they do not ever want to go back to the hospital, but are still a full code, I might gently ask which is more important to them. Sometimes the patient will have a living will, but the family gives instructions that contradict what the living will might say. I will ask the family if the patient had changed their mind. Sometimes the 'do everything' mentality seems to be an automatic response, rather than an informed decision. There are ways to compassionately question choices to ensure they are deliberate.
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TEDMED Moderator: An outstanding op-ed in The New York Times by a geriatrician illustrates the tough choices we're discussing: http://www.nytimes.com/2013/02/03/opinion/sunday/weighing-the-end-of-life.html?src=me&ref=general&_r=0
Perhaps there should be third-party mediators, unbiased observers who could look into a situation and offer suggestions free of guilt or fear.-
Diane Lindquist: In a hospital setting, this "unbiased consultation" should occur through the institutional bioethics committee. Nearly every hospital has one at least in name; however, not all function well; not all are well publicized to patients, families and caregivers, and even when the first two occur, not all are trusted by caregivers and patients.
One barrier to effective bioethics consultations is common in medicine: it's not a reimbursed service under any insurance scheme. The committee consists of hospital physicians, nurses, social workers, pastoral care staff, lawyers and sometimes community members who volunteer their time. In addition, any staff member who requests a consult necessarily discovers they require staff time to provide information, attend meetings, and participate. Given the demands on staff time to provide care, document it for billing and quality purposes, and participate in other mandatory tasks, it may not happen.
Second, many committees consist of well meaning and well regarded persons who simply chat about the facts, consider what they'd like done if it were their family member or themselves, and then pass those comments on to the staff requesting the consult. This certainly serves some purpose; if nothing else, the staff member requesting the consult will feel supported. But administering the bioethics function in a well organized fashion, based on the guidelines of the American Society for Bioethics and Humanities, and including regular education and training of members, produces a much more rigorous, useful, sensitive and effective consult.
Finally, there typically is no such service for community practitioners whose patients are not in the hospital.
Even when bioethics consults are available and done well, the issues will never be as simple a task as the vet's formula of "50% good days", described in this very insightful NYT article, but it would provide the support and objective advice many patients, family members and caregivers need at this critical time.
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Lawrence Sheraton: From a social perspective it is hard to recognize your loved one is at "the end of their life"... and dying; which is a process of failure. Furthermore, it is difficult to accept that their body may keep going after they would prefer. Allowing someone to die with peace and dignity is a hope we all have but we largely fail to allow for this with people; we are much kinder to our pets.
The medical issues have to do with rules created to protect patients and medical professionals that leaves both constrained and ends up harming both. If the intention is to protect people, yet we harm them in the process, we should change the rules or disregard them where obeying them is counter to their intent.
If the family and the doctor are in agreement that a person is "at the end of their life" they should not force their body to fail "on its own", they should actively bring that body to a quick end.
It is easy to talk about this theoretically but I feel people who have not witness a person at the end of their life and dying should be disqualified from the conversation as their ignorance disqualifies them from understanding the impacts of their theories and rules.
I witness my grandfather's passing and while it was relatively quick - a few days, followed by several hours after aggressive drug "treatment" until his body finally quit - it was torture for me, my family, and especially for my grandmother. Heavily drugged, my grandfather may not have felt everything he was enduring but their is little way for us to know. The process of "letting the body fail" allows the doctors to avoid "killing the patient" technically, administering pain medicine may absolve them of torturing them - even though extending this process unnecessarily is a type of torture; both to the patient and their loved ones. I suspect it is torture to the nurses who are present to administer the doctors orders as well.
I recently watched my dog get put down. He had cancer and was given 6-months to live almost 2.5-years earlier. He stopped eating 3-days prior to our decision to "put him down" and he could barely walk. He managed to walk into the room where he finally died. The Vet injected the dog with a syringe of pink fluid. The dog raised his head, briefly seeming quite alert, then dropped it and was dead. The process took less than a minute. The dog died with grace and dignity.
I wish we could have offered the same solace to my grandfather who I loved with all of my heart. Technology is not holding us back, our rules are, and they need to be changed. -
Lawrence Sheraton: From a social perspective it is hard to recognize your loved one is at "the end of their life"... and dying (which is often a process of failure). Furthermore, it is difficult to accept that their body may keep going after they would prefer. Allowing someone to die with peace and dignity is a hope we all have but we largely fail to allow for this with people; we are much kinder to our pets.
The medical issues have to do with rules created to protect patients and medical professionals that leaves both constrained and ends up harming both. If the intention is to protect people, yet we harm them in the process, we should change the rules or disregard them where obeying them is counter to their intent.
If the family and the doctor are in agreement that a person is "at the end of their life" they should not force their body to fail "on its own", they should actively bring that body to a quick end.
It is easy to talk about this theoretically but I feel people who have not witness a person at the end of their life and dying should be disqualified from the conversation as their ignorance disqualifies them from understanding the impacts of their theories and rules.
I witness my grandfather's passing and while it was relatively quick - a few days, followed by several hours after aggressive drug "treatment" until his body finally quit - it was torture for me, my family, and especially for my grandmother. Heavily drugged, my grandfather may not have felt everything he was enduring but their is little way for us to know. The process of "letting the body fail" allows the doctors to avoid "killing the patient" technically, administering pain medicine may absolve them of torturing them - even though extending this process unnecessarily is a type of torture; both to the patient and their loved ones. I suspect it is torture to the nurses who are present to administer the doctors orders as well.
I recently watched my dog get put down. He had cancer and was given 6-months to live almost 2.5-years earlier. He stopped eating 3-days prior to our decision to "put him down" and he could barely walk. He managed to walk into the room where he finally died. The Vet injected the dog with a syringe of pink fluid. The dog raised his head, briefly seeming quite alert, then dropped it and was dead. The process took less than a minute. The dog died with grace and dignity.
I wish we could have offered the same solace to my grandfather who I loved with all of my heart. Technology is not holding us back, our rules are, and they need to be changed.
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Question 1
What are the top 10 contributing factors or dimensions of end-of-life care that make it a difficult medical and social problem?Discussion Policy
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- In making a Submission, you agree that you will not violate any trademark or copyright laws. You agree and acknowledge that TEDMED does not represent any rights to the Submissions.
- As a member of the TEDMED community, we encourage you to share your knowledge, information and opinion. In making a Submission, you agree that such submission is made in a professional manner with the purpose of furthering or expanding discussion on TEDMED.com.
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3 Comments
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Steve Smith: Hi everyone. I am just joining the conversation and am impressed with what has been shared to date. It is a true honor to be among such as esteemed and dynamic group of thought leaders.
Rather than creating another "top 10" list that repeats what has already been so elloquently stated, I will simply add that I think within the healthcare and medical community, we have not yet successfully engaged and coalesced around end of life care issues. This is true at both the local and national level.
To date, there have been some terrific campaigns, projects, consensus documents, published reports, research and conferences -- but we still lack a national strategy and resources to ensure we are all heading in the same direction and making progress as we go.
Given the magnitude of the issues that surface near the end of life, it is important that we have a concentrated and coordinated strategy and response -- similar to what is now happening in the Alzheimer community -- that includes government, voluntary health associations, academic institutions, medical societies and other organizations.
My fear is not that we won't generate enough interest -- it is that once all parties have "awakened" we will not have a plan to ensure we effectively work together and are all on the same page. That could result in competition, confusion and worst of all, complacency.
I look forward to further discussions "virtually" and at TEDMED 2013! -
Lawrence Sheraton: From a social perspective it is hard to recognize your loved one is at "the end of their life"... and dying; which is a process of failure. Furthermore, it is difficult to accept that their body may keep going after they would prefer. Allowing someone to die with peace and dignity is a hope we all have but we largely fail to allow for this with people; we are much kinder to our pets.
The medical issues have to do with rules created to protect patients and medical professionals that leaves both constrained and ends up harming both. If the intention is to protect people, yet we harm them in the process, we should change the rules or disregard them where obeying them is counter to their intent.
If the family and the doctor are in agreement that a person is "at the end of their life" they should not force their body to fail "on its own", they should actively bring that body to a quick end.
It is easy to talk about this theoretically but I feel people who have not witness a person at the end of their life and dying should be disqualified from the conversation as their ignorance disqualifies them from understanding the impacts of their theories and rules.
I witness my grandfather's passing and while it was relatively quick - a few days, followed by several hours after aggressive drug "treatment" until his body finally quit - it was torture for me, my family, and especially for my grandmother. Heavily drugged, my grandfather may not have felt everything he was enduring but their is little way for us to know. The process of "letting the body fail" allows the doctors to avoid "killing the patient" technically, administering pain medicine may absolve them of torturing them - even though extending this process unnecessarily is a type of torture; both to the patient and their loved ones. I suspect it is torture to the nurses who are present to administer the doctors orders as well.
I recently watched my dog get put down. He had cancer and was given 6-months to live almost 2.5-years earlier. He stopped eating 3-days prior to our decision to "put him down" and he could barely walk. He managed to walk into the room where he finally died. The Vet injected the dog with a syringe of pink fluid. The dog raised his head, briefly seeming quite alert, then dropped it and was dead. The process took less than a minute. The dog died with grace and dignity.
I wish we could have offered the same solace to my grandfather who I loved with all of my heart. Technology is not holding us back, our rules are, and they need to be changed. -
Bart Windrum: I find the question itself troublesome because it omits the biggest difficulty and focus: that our end of life medical and social milieu makes dying the great experiential problem. The way the question is posed puts the emphasis on the medical system first (and *that's* the big problem), and society as a whole next. Um, where's our personal experience in our own dying? Relegated to an effect of medical/social fixes. Well, yes, but this just maintains a mentality of off-loading personal responsibility and of medicine as the boss of our dying. I'd like to know who wrote the question...
Responses By Team Member:
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Stacy Lu: Check out this site to see five critical questions that every adult should have with family members today. You can share your answers with them online. |
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kathy Kastner: resources, guided reflection on end of life issues, electronic Adbvance Care Plan |
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Kathy Brandt, MS: Tampa Bay TEDx talk on Rethinking the Bucket List |
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TEDMED Moderator: Great story in the New York Times today about a man who died on his own terms. |
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Lizzy Miles: News article about grass roots Death Cafe event trend that gets communities talking about end of life |
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TEDMED Moderator: In a piece from the AJN, a nurse writes of helping a husband come to terms with his wife's death. |
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Shamie Das: A great piece about broaching that difficult conversation. All too often I've seen patients' families agonize about what their loved one would have wanted or about having to make that difficult decision in the moment. |
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TEDMED Moderator: A fantastic TEDMED 2009 talk by Alexandra Drane on the import of end-of-life planning. |
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Victoria Seng: Amy Berman: fully informed, a patient can choose her own trajectory of serious disease care |
Live Event
Members of the Great Challenge Team, End-of-Life Care, gathered on Google + Hangout to discuss the topic in a virtual roundtable event.
View the Live Event recast and then continue the discussion by leaving your thoughts below!
![]() | MODERATOR: This discussion is being moderated by Lisa Fields, M.S., Founder of Lisa Fields and Associates. With a deep passion for visual storytelling, customer relationship management, digital communication, and leadership development, Lisa is a global influencer within health care and social media and co-hosts the weekly Healthcare Leadership discussions at #HCLDR and guest moderates the Hospice and Palliative Care discussion at #HPM, the Death with Dignity discussion at #DWDChat, and the health care and social media Australia discussion at #HCSMANZ. Rooted in her family's historic work during the original Living Will movement, Lisa is also the social media and interdisciplinary expert panelist for the Journal of Palliative Medicine. Learn more about Lisa here. Find her on Twitter: @practicalwisdom. |
Participants:
Jennie Chin Hansen, RN, MSN, FAAN, Barbara Coombs Lee, PA, FNP, JD, Paul Malley, MA, Richard Payne, MD, Bruce Jennings, MA, Joan Teno
Meet the Team
