Improving Medical Communication

Physicians are not typically trained in interpersonal communications and are not rewarded based on their communication skills.

Equally important, patients are often intimidated when talking to doctors and often feel they don’t have a receptive audience, especially when doctors are rushed. What can be done about this on both sides of the challenge (patients and doctors) — including possible initiatives in areas ranging from education to technology, to possible changes in the physical workspace? How do we make this issue a priority?

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Thought Leaders For This Challenge

Robert Arnold, MD

Director, Institute for Doctor-Patient Communication, University of Pittsburgh School of Medicine


Selma Caal, MD

Research Scientist, Child Trends Lead Author


John Cox

Co-Founder, President and Chief Executive Officer, Visible Health, Inc.


Barbara Ficarra, RN, BSN, MPA

Founder, Health in 30™ (


Steven Kussin, MD

Founder of The Shared Decision Center in Utica, NY and the Author of Doctor Your Patient Will See You Now


Joseph Kvedar, MD

Founder and Director, Center for Connected Health, Partners HealthCare